Privacy Policy

Domus ("we", "us", or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, interact with our advertising, or contact us about our residential properties.

This policy is provided in line with the requirements of the Personal Data Protection Law (PDPL) of the Kingdom of Saudi Arabia and applicable regulations issued by the Saudi Data & Artificial Intelligence Authority (SDAIA).

1. Information We Collect

We may collect the following categories of personal data:

• Contact information: full name, phone number, WhatsApp number, email address.
• Inquiry information: property of interest, preferred viewing time, move-in timeframe, and any details you choose to share.
• Tenancy information (only if you proceed to lease): national ID or Iqama number, nationality, employer, and other information required by Saudi rental and ejar regulations.
• Technical information: IP address, browser type, device, and pages visited via cookies and similar technologies.
• Communication records: messages exchanged with our leasing team via WhatsApp, email, phone, or in person.

2. How We Collect Your Data

• Directly from you when you submit an inquiry, fill out a lead form (including Meta/Facebook lead forms), or contact us.
• Automatically through cookies and analytics tools when you visit our website.
• From advertising platforms (Meta, Google, Snap, TikTok) when you respond to our ads.
• From property listing platforms such as Bayut.sa when you express interest in our listings.

3. How We Use Your Information

We process your personal data for the following purposes:

• Responding to your inquiry and arranging property viewings.
• Preparing and managing lease agreements and tenancy documentation.
• Communicating about our properties, services, and similar listings that may interest you.
• Improving our website, advertising, and customer experience.
• Complying with our legal and regulatory obligations in the Kingdom of Saudi Arabia.

4. Legal Basis for Processing

We process your personal data based on:

• Your consent (e.g. when you submit a lead form or subscribe to updates).
• Performance of a contract (e.g. lease agreements).
• Compliance with legal obligations under Saudi law.
• Our legitimate interests in operating, marketing, and improving our business, where these do not override your rights.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Service providers who help us operate our business (CRM, hosting, communication tools, payment processors), under appropriate confidentiality agreements.
• Government authorities, courts, and regulators where required by law, including REGA (Real Estate General Authority) and the ejar platform.
• Professional advisors such as lawyers, accountants, and auditors.

Any transfer of personal data outside the Kingdom of Saudi Arabia will be carried out only where permitted by PDPL and with appropriate safeguards in place.

6. Cookies

Our website uses cookies and similar technologies to operate properly, remember your preferences, and analyze how the site is used. You can control cookies through your browser settings. Disabling cookies may affect parts of our website.

7. Data Retention

We retain your personal data only for as long as needed for the purposes described in this policy, or as required by Saudi law (including for tax, accounting, and regulatory reasons). Inquiry data is typically retained for up to 24 months from your last interaction. Tenancy data is retained for the duration of the lease and for a further period as required by law.

8. Your Rights

Under PDPL, you have the right to:

• Be informed about how your personal data is processed.
• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Withdraw your consent at any time (this will not affect prior lawful processing).
• Object to or restrict certain types of processing, including direct marketing.

To exercise any of these rights, please contact us using the details below. We will respond within the timeframes required by Saudi law.

9. Data Security

We apply technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Material changes will be communicated where appropriate.

12. Contact Us

If you believe your data has been mishandled and we have not resolved your concern, you may contact the Saudi Data & Artificial Intelligence Authority (SDAIA).